FAQ

Frequently Asked Questions

HOW CAN I WORK FOR ‘THE KAAZ’

Visit our ‘Affiliates’ link in the website and register to create your account and referral link OR Email us at contact@thekaazae.com.

Who Do I Contact If I Have Questions About A Specific Product?

Email us at contact@thekaazae.com. .

Where do you ship from?

Since the product is imported and not manufactured in in pakistan, our primiary shimpement is from UAE.

Where is your base in Pakistan?

Islamabad.

Do You Accept International Orders?

At present we accept orders from UAE and Pakistan. Soon we will cover other countries as well, which we will list here.

Do you offer makeup artist pro discounts?

Yes, for this please visit our ‘Affiliates’ link in the website.

How many items can I order per month?

Our hours of operation for shipping are 8 a.m. to 6 p.m. PST, daily. Orders will be shipped within 3  business day after you order.

* Please refer to your order confirmation email for specific shipping details! Transit times will vary based upon a your city but the variation will not be more than 3 or 4 days.

ESTIMATED transit time is 4-5 business days. Please note that this time frame is an estimate and not a guarantee.

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don’t see the email in your inbox email us at contact@thekaazae.com

Why Is My Favorite Product Or Shade “Temporarily Out Of Stock?”

We make every attempt to ensure products sold on thekaaz.com are in stock at all times. If an item is labeled temporarily out of stock, we expect to have the item back in stock in the near future. Please enter your email address to be notified of any stock updates.

You can also place order on ‘out of stock’ items for which you will please allow us the shipment time from UAE to Pakistan.

How Do I Cancel My Auto-Ship Orders?

You can cancel your order before its dispatch to you by email or WhatsApp message to us.

How Do I Use An Online Promotion Code Or Gift Certificate?

For this please visit our ‘Affiliates’ link in the website.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged item and you feel its not useable, please refuse to receive the delivery and Email us at tcontact@thekaazae.com or message us on WhatsApp.

Returns Policy

We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 20 days of receiving the product to the address which we will provide on email. No exchanges at this time! Include your order number on the outside of the package!

Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address from which your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 2-3 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address on your order which can take 5-6 days from receipt of the returned product. Original shipping charges are nonrefundable. Note: you may receive your refund online if we have your bank details.

We will give you refund if.

You do not receive the same product you ordered
The product is damaged
The quantity or packaging is not the same you paid for.

What do you do with returned products?

They go directly to the trash! RIP.

CAN’T FIND THE ANSWER YOU’RE LOOKING FOR?

Email us at tcontact@thekaazae.com or message us on WhatsApp.